Want to return a purchased item? Please use the sample cancellation form available on our website and send it along with the product. We want all customers of the online store www.balancemarketplace.com to be completely satisfied. If the received product does not meet your expectations or if you are unhappy with your choice, you can return it. You have 14 calendar days from the date of delivery. Please note, however, that this only applies to unopened, complete, and unused items and sets.

Balance Marketplace is not responsible for the costs incurred when returning a product under the right of withdrawal, as it is the customer's responsibility.

On our website, in the "Order Status" section, you can find the current delivery status of your order. If you did not find a solution, please send your inquiry through our >>contact form<<.

If you did not receive an order confirmation, please check if it might be due to the reasons listed below:
1. Perhaps the confirmation of your order went to your spam folder? Please check this in the appropriate mailbox.
2. Maybe you also entered your email address incorrectly. In this case, please contact our customer support via our >>contact form<<.
3. Additionally, you will not receive an order confirmation if the order process cannot be completed. This could be the case, for example, if there were issues with payment. Please also contact our customer support here through our >>contact form<<.

We deliver to the following countries:

Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic, Liechtenstein, Switzerland, Andorra, United Kingdom, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus, Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, North Macedonia, Montenegro, Norway, Republic of Moldova, Serbia, and Ukraine.

If you did not find a suitable option, please feel free to contact us.